The Jackson Laboratory

Temporary Desktop Engineer

Job Locations US-ME-Bar Harbor
Posted Date 1 month ago(8/24/2020 6:38 PM)
Job ID


The Desktop Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of Microsoft Windows and MacOS platforms. They will participate in technical research and development to allow for continuing innovation within the JAX organization. Desktop Engineers ensure that system hardware, operating systems, software systems, and related procedures adhere to JAX’s organizational values and IT goals.


Desktop Engineers are accountable for the following systems: Providing management support to all computers within the company. Developing and designing the company’s desktop computer strategy. Maintaining and creating OS images, packages, and patches. Maintaining all enterprise software by completing updates, security patches and installations. Resolving escalated workstation issues. This also includes software applications, tools, and lab wide projects.


Evaluates, recommends, installs, troubleshoots and maintains computers systems hardware and software to support research and business activities. Interacts with vendors in the evaluation and selection of products and with the vendors support teams to resolve technical issues. Recommends changes in procedures. Participates as a team member in IT cross-functional and Lab wide projects.


This is a full-time, agency paid position situated 100% on-site at the Bar Harbor, ME campus. 


  • Bachelor's degree or combination of certification and experience in Information Technology or related field required for all levels.
  • Must be willing to obtain vendor certification as soon as training and test examination is available.
  • Required 2-4 years of professional experience supporting personal computers and small multi-user systems in a business or academic environment or successfully demonstrated aptitude achieved through documented performance review process.
  • Experience provisioning, installation/configuration, operation, and maintenance of Microsoft Windows or MacOS platforms
  • Possess and apply broad knowledge of IT principles, practices and procedures to the completion of difficult assignments
  • Must follow ITIL Processes
  • Skills in organizing resources and establishing priorities as well as multitasking.
  • Effective interpersonal relations skills sufficient to permit incumbent to effectively work with a broad range of people from a wide variety of professional disciplines
  • Ability to communicate clearly and concisely with others, orally and in writing as well as the ability to translate technical knowledge to personnel with a broad range of experience/expertise levels. Ability to apply industry best practices in customer service skills.
  • Exerting up to 20 - 50 lbs occasionally, 10 - 25 lbs frequently, and up to 10 lbs constantly

About Us

The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research institution with more than 2,200 employees. Headquartered in Bar Harbor, Maine, it has a National Cancer Institute-designated Cancer Center, a genomic medicine institute in Farmington, Conn., and facilities in Ellsworth, Maine, Sacramento, Calif., and Shanghai, China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries.

JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients’ lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 “Best Places to Work in Academia” in the United States in a poll conducted by The Scientist magazine!


Our Values:

INTEGRITY - Courage and commitment to do what is right

PEOPLE - Inspiring our people to enhance the health of all

ONE TEAM - Unified by our promise to transform medicine and science

EXCELLENCE - Achieving world-class results

INNOVATION - Leading with discovery and creative solutions

STEWARDSHIP - Caring for and enhancing the resources entrusted to us


What do we have to offer?

JAX offers a dynamic and supportive work environment, competitive salaries, and a comprehensive benefits package, including a medical plan, outstanding retirement plan, generous paid time off, and tuition reimbursement including an MBA program. Our campus offers a fitness center with an award-winning wellness program, an onsite full service cafeteria, and a fully operational primary care facility available to employees and their families.

Most importantly, every position contributes to JAX’s mission of discovering precise genomic solutions for human disease and empowering the global biomedical community in our shared quest to improve human health.


The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about career opportunities at JAX:




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