The Jackson Laboratory

Senior Manager - Business Intelligence / Data Analytics

Job Locations US-ME-Bar Harbor | US-CT-Farmington
Posted Date 4 weeks ago(5/5/2020 3:28 PM)
Job ID


The Senior Manager - Business Intelligence / Data Analytics directly oversees a team of 8 IT professionals to design, plan, coordinate, implement and maintain and related application technologies tied to Business Intelligence and Data Analytics. This position will work closely with application owners, management and faculty members as a customer-oriented partner to identify, categorize and prioritize requests; to contribute to the development of project and program roadmaps, and to develop and support cost-effective technology solutions.


  • Define and communicate milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
  • Develop and review budgets and ensure they comply with stated objectives.
  • Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
  • Develop vendor bid requirements, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
  • Contribute to business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Responsible for ensuring an exceptional customer experience; for streamlined processes and stable operations; for managing vendors; for developing a culture of and skills in process improvement; for proper documentation; and for staff training, performance and development.
  • Responsible for establishing service level agreements that align with business and research strategies and requirements
  • Works with on contracts and budget management
  • Presents business cases to Senior Management alongside top business stakeholders
  • Works directly with IT Enterprise Architecture, IT Operations and with the top business stakeholders to make key strategy decisions


  • Bachelor's Degree, preferably in an analytical field - e.g. Economics, Operations, Business, Mathematics, Statistics, Finance or related field; or equivalent work experience
  • Minimum of  ten (10) years’ experience within a management capacity, as well as experience working within Business Intelligence/Data Analytics.
  • Experience implementing & supporting Business Intelligence/Data Analytics applications at the enterprise level; strongly prefer experience with Lawson, MS Dynamics AX for Production, Customer Service, Finance and Human Resource management
  • Experience presenting to and influencing senior-level management and key stakeholders to achieve program go/ no go decisions and budgetary decisions
  • Experience with systems design and development from business requirements analysis through to day-to-day operations
  • Interpersonal relationship skills sufficient to allow incumbent to effectively lead others, to develop consensus among those holding disparate opinions and to work effectively with individuals and groups made up of people representing a diversity of levels and degrees of sophistication

About Us

The Jackson Laboratory (JAX, is a nonprofit biomedical research institute with over 2,000 employees whose mission is to discover precise genomic solutions for human disease and empower the global biomedical community in the shared quest to improve human health. A National Cancer Institute-designated Cancer Center, JAX has a mammalian genetics headquarters in Bar Harbor, Maine, a facility in Sacramento, California, and a genomic medicine facility, The Jackson Laboratory for Genomic Medicine (JAX-GM), in Farmington, Connecticut.


The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries.


JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients’ lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 “Best Places to Work in Academia” in the United States in a poll conducted by The Scientist magazine!


Our Values:


INTEGRITY - Courage and commitment to do what is right

PEOPLE - Inspiring our people to enhance the health of all

ONE TEAM - Unified by our promise to transform medicine and science

EXCELLENCE - Achieving world-class results

INNOVATION - Leading with discovery and creative solutions

STEWARDSHIP - Caring for and enhancing the resources entrusted to us


What do we have to offer?


JAX offers a dynamic and supportive work environment, competitive salaries, and a comprehensive benefits package, including a medical plan, outstanding retirement plan, generous paid time off, and tuition reimbursement including an MBA program. Our campus offers a fitness center with an award-winning wellness program, an onsite full service cafeteria, and a fully operational primary care facility available to employees and their families.


Most importantly, every position contributes to JAX’s mission of discovering precise genomic solutions for human disease and empowering the global biomedical community in our shared quest to improve human health.


The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.


Learn more about career opportunities at JAX:


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