The Jackson Laboratory

  • Instrument Technician I

    Job Locations US-CT-Farmington
    Posted Date 1 week ago(6/17/2019 4:18 PM)
    Job ID
    Research Associate, Research Assistant and Technician/Technologist 
  • Summary

    Instrument Technician I


    Reporting to the Manager of Scientific Instrument Services, the Instrument Technician is responsible, in conjunction with other Equipment Repair personnel, for daily operations and deliverables of the Equipment Repair Service, Shared Equipment, and Shared Facilities at The Jackson Laboratory for Genomic Medicine.  The Instrument Technician also provides supervision of the Laboratory Glassware Service.






    The Instrument Technician I (IT1) follows established SOP’s to successfully and safely perform preventative maintenance actions, diagnose equipment performance problems, secure appropriate replacement parts, and complete repairs of scientific instrumentation. These responsibilities include instruments in Scientific Shared Facilities, Scientific Services, and investigator laboratories. In addition, this role ensures that equipment for clinical services are serviced and tested in a manner required by CLIA/CAP certification.  Complex repairs of concern are reported to the Manager of Scientific Instrument Services and the EQRS staff meets both formally and informally to share advice, discuss methods and techniques, and provide assistance.  In the course of a repair task, the IT1 frequently contacts equipment manufacturers, equipment and component distributors to gather information required for repairs to finalize the repair’s returning instrumentation to operational specification. This position requires the incumbent to frequently work independently and with minimum direct supervision, so effective time management, attention to detail, and the ability to meet deadlines is essential.  The incumbent must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.  The IT1 must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  

    The IT1 updates equipment performance databases including PM and repair histories, repair cost, warranty and service contact info, and inventory information. The IT-1 also coordinates scheduling of Preventative Maintenance (PM) work to be performed by contracted equipment service vendors and cultivates relationships with vendor service representatives to the benefit of JAX.  These data, such as ongoing maintenance costs and performance reliability, are subsequently interpreted by the Manager of Scientific Instrument Services and Scientific Services Administration and inform the prioritization of the instrument replacement capital plan and cost containment.  

    The IT1 writes and evaluates SOP’s and contributes to video documentation for user reference to improve on efficiency of operator learning and on maintenance procedures as to improve effective repair/maintenance resources for unique repairs. The IT1 attends and performs various equipment operations training clinics on an as needed basis. 

    The IT1 is accountable for monitoring shared equipment and associated equipment. IT1 provides support and basic training to equipment users to ensure the safe and appropriate use of equipment. The IT1 evaluates and stocks supplies for users in the common rooms and conference rooms and assesses equipment functionality on a periodic basis.  The IT1 checks equipment usage logbooks and disposes of trash as necessary.  Other duties as requested by management, to ensure business and customer needs are met.  Maintains and updates associated documentation, participates in continuous process improvements and expense reductions, and ongoing training as required. 

    Equipment Decommissioning and Redeployment: The IT1, following JAX policies, coordinates with the various groups necessary to safely transfer or dispose of equipment, especially during the lab closure process, when a PI leaves JAX. When situations arise where used scientific equipment becomes available for redeployment, the IT1 will help coordinate the transfer of the equipment. 

    IT1 may occasionally need to travel to the Bar Harbor campus for training and interactions with Scientific Services staff.



    A general understanding of electrical circuitry, a basic understanding of electronics, and/or an understanding of mechanical systems; Associates Degree preferred.

    A good understanding of laboratory equipment operations and troubleshooting; 1 to 2 years of relevant experience preferred.
    Established proficiency in troubleshooting and problem solving.

    Established understanding of good safety practices and a demonstrated history of safe conduct.

    Effective interpersonal skills with good “customer service” attitude for interactions with clients. Good written and verbal communication skills for reporting of information to The Jackson Lab community.

    Incumbent must be comfortable interacting with a wide range of users and service providers and must be comfortable working in and effective contributing to a team operational environment.

    A high level of proficiency in using computers (both Mac and PC) and various software packages, e.g. Word, Excel, Data Management Systems, etc., is required.

    Possess strong reasoning and problem solving skills. Also must have the ability for perform physical tasks on a regular basis, including manipulating heavy or bulky scientific equipment.

    IT1 will often be required to lift up to 50 lbs.

    About Us


    The Jackson Laboratory ( is a nonprofit biomedical research institute with over 1,800 employees across three campuses nationwide. Our mission is to discover precise genomic solutions for human disease, and to empower the global biomedical community in the shared quest to improve human health.  JAX's research institute in Connecticut, The Jackson Laboratory for Genomic Medicine (JAX-GM), is transforming medicine by improving patient care, lowering costs, and increasing life span and health span. JAX-GM’s research focuses on the complex genetic causes of disease, and on the development of genomic solutions tailored to each person's unique genetic makeup.


    JAX-GM sits on a 17-acre site on the campus of the University of Connecticut Health Center. The 183,500-square-foot facility opened in the fall of 2014. Now, it houses over 300 biomedical researchers, technicians and support staff in state-of-the-art computing facilities and laboratories. Our employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients’ lives.


    JAX-GM resides in the scenic town of Farmington, in the state’s capitol region. The Hartford region, which offers some of the best public schools in the country, is made up of both bigger cities and smaller, charming historic New England towns.  JAX-GM is also geographically located within 2 hours of Boston and New York and is close to multiple transportation systems including bus lines, highways, railroads and international airports.


    Our Values:


    INTEGRITY - Courage and commitment to do what is right

    PEOPLE - Inspiring our people to enhance the health of all

    ONE TEAM - Unified by our promise to transform medicine and science

    EXCELLENCE - Achieving world-class results

    INNOVATION - Leading with discovery and creative solutions

    STEWARDSHIP - Caring for and enhancing the resources entrusted to us


    What do we have to offer?


    JAX offers a dynamic and supportive work environment, competitive salaries and a comprehensive benefits package including a medical plan, outstanding retirement plan, generous paid time off and tuition reimbursement.  JAX offers an MBA program, a fitness center with an award winning wellness program, and a fully operational primary care facility available to employees and their families.


    Most importantly, every position contributes to JAX’s mission of discovering precise genomic solutions for human disease and empowering the global biomedical community in our shared quest to improve human health.



    The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.


    Learn more about at opportunities at JAX at


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed