The Jackson Laboratory

  • Senior Project Administrator

    Job Locations US-ME-Bar Harbor | US-CA-Sacramento
    Posted Date 1 month ago(5/21/2019 8:37 AM)
    Job ID
    Marketing, Customer Support and Business Development
  • Summary

    The Senior Project Administrator is responsible for supporting internal project management staff and external clients directly through the execution of administrative project management support and tasks including billing, standardized quoting, and transactional service execution. 


    • Customer Experience Management:                                                                    
      • Responsible for ensuring a superior customer experience. 
      • Creates formal, accurate, and tailored project summaries, according to customer-specific time tables. 
      • Works with the Project Manager and Project Scientist teams to anticipate possible problems or inconsistencies and drives mid-course changes and corrections in order to avoid customer dissatisfaction or cost overruns. 
    • Quotation Development and Tracking:
      • Develops cost estimates, formal quotations (statement of work), renewals, and project change orders for standardized projects with minimal turnaround.
      • Initiates new or renewed JAX Services projects.
      • Supports quotation tracking processes and report generation.
    • Order Entry and Record-Keeping:
      • Establishes and maintains an accurate, complete, and understandable summary of activities and projects.
      • Drives progress of each department/area involved in project to ensure that all project goals are met.
      • Works with operations to ensure that projects are on track for deliverables and takes responsibility and ownership for managing the project’s overall success.
    • Fiscal Responsibility:
      • Completes monthly billing of projects.
      • Responsible to meeting departmental and JAX Services financial goals by ensuring that billing is timely and accurate.
      • Works with customers and Accounts Receivable when issues arise that involve clarity of project, service delivered, or deviations.


    • Knowledge of animal husbandry, reproductive sciences, and/or and colony management as would normally be acquired by attainment of a Baccalaureate degree in animal husbandry/BS in a life science OR 3-5 years experience in a position in which animal husbandry, reproductive sciences and colony management were major job responsibilities.
    • 2-5 years experience within a customer support or service environment.
    • Proficiency with a variety of software tools including MS Office software including Excel, Goldmine, laboratory information management databases, Collaboration software such as SharePoint, ERP, and CRM solutions.
    • Exceptional verbal and written communication skills are required.
    • Demonstrated aptitude to train Project Administrators and to independently lead process development of new services.
    • Proven ability to work collaboratively with others to achieve desired business results.
    • Positive attitude and professional manner in all interactions; demonstrated commitment to continuous learning and professional development.
    • Highly proficient in Excel, Dynamics AX, and LIMs systems.


    This position could be located at either our Bar Harbor, ME campus or our Sacramento, CA campus.

    About Us

    The Jackson Laboratory (JAX, is a nonprofit biomedical research institute with over 2,000 employees whose mission is to discover precise genomic solutions for human disease and empower the global biomedical community in the shared quest to improve human health. A National Cancer Institute-designated Cancer Center, JAX has a mammalian genetics headquarters in Bar Harbor, Maine, a facility in Sacramento, California, and a genomic medicine facility, The Jackson Laboratory for Genomic Medicine (JAX-GM), in Farmington, Connecticut.

    The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries.

    JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients’ lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 “Best Places to Work in Academia” in the United States in a poll conducted by The Scientist magazine!


    Our Values:

    INTEGRITY - Courage and commitment to do what is right

    PEOPLE - Inspiring our people to enhance the health of all

    ONE TEAM - Unified by our promise to transform medicine and science

    EXCELLENCE - Achieving world-class results

    INNOVATION - Leading with discovery and creative solutions

    STEWARDSHIP - Caring for and enhancing the resources entrusted to us


    What do we have to offer?

    JAX offers a dynamic and supportive work environment, competitive salaries, and a comprehensive benefits package, including a medical plan, outstanding retirement plan, generous paid time off, and tuition reimbursement including an MBA program. Our campus offers a fitness center with an award-winning wellness program, an onsite full service cafeteria, and a fully operational primary care facility available to employees and their families.


    Most importantly, every position contributes to JAX’s mission of discovering precise genomic solutions for human disease and empowering the global biomedical community in our shared quest to improve human health.


    The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

    Learn more about career opportunities at JAX:


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