The Jackson Laboratory

  • Project Scientist

    Job Locations US-CA-Sacramento | US-ME-Bar Harbor | US-CT-Farmington
    Posted Date 3 months ago(4/4/2019 8:05 PM)
    Job ID
    Marketing, Customer Support and Business Development
  • Summary

    The Jackson Laboratory has an excellent opportunity for a Project Scientist...Candidates can be based from any of our three campuses in Sacramento, CA, Bar Harbor, ME or Farmington, CT....Join one of the nation's oldest biomedical research institutions and help contribute to our mission of improving lives through discovering precise genomic solutions for human disease!


    Project Scientists will have a solid background of theoretical and practical knowledge in the biological sciences to have a detailed understanding of the products and services of GET, Breeding, Reproductive Sciences, or In Vivo business units.  The Project Scientist is responsible for working with the Project Manager and the customer to define project scope, goals and deliverables and for overall project coordination, execution and completion. This position requires an in-depth and detailed understanding of operations and service deliverables, scientific and experimental approaches for achieving research goals, excellent communication skills, and proficiency with available project tracking and communication tools. This position is the key responsible party for non-standardized quoting and study design and ensuring that customer projects are on track. 


    Project Scientists work independently in the execution of core responsibilities, but may require assistance from Senior Project Scientists to help resolve the most challenging problems. The PS position requires deep technical or operational knowledge of and expertise in products and services offered as well as inter-departmental functions and processes allowing the PS to effectively communicate project status updates, answer questions, troubleshoot challenges and understand scientific goals and deliverables for complex projects. The PS oversees the project and recognizes when the project may be going off track in the operation from the promised deliverable. The incumbent is responsible for establishing/ monitoring performance measures and implementing actions.  Works as part of a cross-functional team to include PMs, Operations, ODMs and TIS to close deals and maximize the customer experience.


    • Holds primary responsibility for ensuring design and execution of projects to meet study goals as defined by the prospective client or client and Project Manager for renewals and return clients.  The PS interprets the prospective customer needs, their research goals and ensures proper selection of service type, service design and alignment with operational capabilities and business objectives.  Creates formal statements of work, experimental designs and research proposals for distribution directly to customers or through ODMs to prospective clients. Takes responsibility for quality of service delivery, customer satisfaction.    In conjunction with Project Managers, Sales and Technical Information Services, presents and explains to customers various options (work flows) for performing project work.  Initiates new or renewed JAX Services projects.  Supports quotation tracking processes and report generation.                     
    • For accepted projects, serves as the interface between customer-facing Project Managers and Operations. Serves as the technical expert and     advises PMs and Operations at the intersection of customer goals and internal capabilities. Coordinates and tracks progress on projects, updating all required databases as needed and anticipates possible problems or inconsistencies and drives mid-course changes and corrections in order to avoid customer dissatisfaction or cost overruns.  Creates formal, accurate, and tailored project summaries, according to customer-specific time tables.  Negotiates win-win solutions to problems.  Establishes and maintains an accurate, complete and understandable summary of each project. 
    • Demonstrates commitment to creating a high-performance culture and positive work environment.  This includes continued effort toward improving the customer experience, coping with and supporting change, commitment to a solution driven approach to problem solving, and embracing leadership opportunities.





    • Master’s Degree in biological sciences with at least 4 year's experience or 10 years of direct experience managing projects in a scientific/research environment.    In-depth understanding of research methods, current topics in biomedical research, and mouse genetics
    • Two years of experience in a customer service environment.  Knowledge of sales, especially technical sales, as would normally come through direct sales work, or frequent interaction with sales personnel is preferred.
    • Excellent written and verbal communication practices in a high-profile environment requiring discretion, tact, and diplomacy.  Demonstrated scientific and technical writing skills. Ability to produce responses and solve problems in a thorough and efficient manner while contributing to a positive customer experience.  Ability to interpret the needs of teammates, customers and fellow JAX staff and support them in a helpful and professional manner. Demonstrate a commitment to creating a positive work environment, encouraging solution driven responses and an open-minded attitude when dealing with change and challenges.
    • Demonstrated strong analytical and problem solving skills.
    • Proven ability to work collaboratively with others to achieve desired business results.
    • Positive attitude and professional manner in all interactions; demonstrated commitment to continuous learning and professional development.
    • Ability to operate with considerable independence, often with minimal guidance.
    • Demonstrated ability to support staff to thrive on change and keep pace with a fast paced, dynamic work environment which is externally focused.
    • Proficiency with a variety of software tools including MS Office software, laboratory information management databases, Collaboration software such as Central Desktop or Sharepoint; and ERP (Axapta) and CRM. Highly proficient in Excel, AXAPTA and LIMs systems.
    • Ability to travel 10% of the time.

    About Us

    The Jackson Laboratory (JAX, is a nonprofit biomedical research institute with over 2,000 employees whose mission is to discover precise genomic solutions for human disease and empower the global biomedical community in the shared quest to improve human health. A National Cancer Institute-designated Cancer Center, JAX has a mammalian genetics headquarters in Bar Harbor, Maine, a facility in Sacramento, California, and a genomic medicine facility, The Jackson Laboratory for Genomic Medicine (JAX-GM), in Farmington, Connecticut.


    The JAX® Mice, Clinical and Research Services facility is located in Sacramento, the state capital of California.  Sacramento is less than a two-hour drive from San Francisco, Napa Valley, and scenic Lake Tahoe, and a short flight to both Los Angeles and Orange County.  Sacramento is the birthplace of the nation’s Farm to Fork movement, and offers excellent restaurants, gastro-pubs, wineries, theaters, and museums.  Outdoor activities are plentiful: Boating, white water rafting, and riding the scenic bicycle trails are popular.  Housing and other costs of living are more affordable in Sacramento and its surrounding suburbs than in most other neighboring areas in the North Bay, making Sacramento one of the hottest housing markets in the country year after year.


    JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients’ lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 “Best Places to Work in Academia” in the United States in a poll conducted by The Scientist magazine!




    Our Values:


    INTEGRITY - Courage and commitment to do what is right


    PEOPLE - Inspiring our people to enhance the health of all


    ONE TEAM - Unified by our promise to transform medicine and science


    EXCELLENCE - Achieving world-class results


    INNOVATION - Leading with discovery and creative solutions


    STEWARDSHIP - Caring for and enhancing the resources entrusted to us




    What do we have to offer?




    JAX offers a dynamic and supportive work environment, competitive salaries and a comprehensive benefits package including a medical plan, outstanding retirement plan, generous paid time off and tuition reimbursement. 




    Most importantly, every position contributes to JAX’s mission of discovering precise genomic solutions for human disease and empowering the global biomedical community in our shared quest to improve human health.




    The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.




    Learn more about at opportunities at JAX at


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